Bilingual service assistant
Guides residents through permits and renewals in Arabic and English, and hands complex cases to staff.
Trade licence renewal4 documents needed · 2 already on fileAPPLICATION PREFILLED
AI for public services, Arabic first.
Assistants, case handling and research tools for federal and emirate entities, built bilingual and accessible from day one.
Where value sits
- Residents ask the same questions every dayCall centres and counters answer repeat questions on requirements and status.
- Cases arrive incompleteStaff spend time chasing missing documents before work can start.
- Policy teams read more than they can digestBenchmarks, reports and feedback pile up faster than they can be analysed.
Use cases
AI across the service journey.
01
Inform
02
Process
- Case triageClassifies incoming cases, checks completeness and routes them to the right team.
- Document checksReads submitted documents and highlights what is missing or inconsistent.
03
Decide
- Policy research copilotSummarises benchmarks, reports and consultation feedback with sources.
04
Improve
- Service feedback analysisFinds recurring issues in feedback across channels and languages.
Solutions
Questions
Do you build Arabic interfaces?
Yes. Interfaces are built in Arabic and English, with full right-to-left layouts.
